On a positive note

I spent the day with our 'we care' department, this consists of one person. We were sifting through the feedback forms that we ask all of our customers to fill out when they return a van. I was expecting there to be a lot of negative feedback, just because we don't often get to hear the good stuff, as they say people are more likely to talk about a bad experience than they are a good one. So as you can imagine I was pleasantly surprised at the amount of good feedback that we get. In fact about 90% of the feedback is good. People are having great roadtrips in Wicked Vans and they really connect with their van, one customer commented that their van became a member of the family and they were sad to have to give it up. This is what Wicked is all about, sure we could give you a nice van with a great paint job that just has Wicked on the side like most other rental companies, but wheres the fun in that. We like to make your roadtrip special and driving around with a unique design does that. It is a conversation starter and people really get attached to their vans. And if you see it driving down the street one day or parked up on the side of the road you know that that is the van that you called home for a short while. So who cares if not every one likes us, you cant please everyone. We love our customers and understand that it is them that make Wicked, if the walls of the vans could talk I'm sure we'd hear some amazing stories. So I am going yo ask for one thing, if you've had a wicked roadtrip, tell people, let them have some fun too.